Returns & Refunds Policy
At palacebuckingham.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items for a refund or exchange within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Proof of purchase (order number or receipt) is required.
- Personalized, made-to-order, or perishable items cannot be returned.
How to Return an Item
- Visit palacebuckingham.com and navigate to the Returns section.
- Follow the instructions to generate a return authorization.
- Securely package the item and include the original receipt or order confirmation.
- Ship the return using a tracked delivery method.
Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately via palacebuckingham.com for assistance.
We appreciate your trust in palacebuckingham.com and aim to make your shopping experience exceptional.