Frequently Asked Questions (FAQ)
Orders & Purchases
How do I place an order?
You can browse our collection and place an order directly on our website. Simply add your desired items to the cart and proceed to checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so modifications or cancellations may not always be possible. If you need assistance, please contact us as soon as possible.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
Shipping & Delivery
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Standard shipping usually takes 3-5 business days, while express options may arrive sooner.
Do you offer international shipping?
Yes, we ship to multiple countries. Shipping costs and delivery times will be calculated at checkout.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition. Please refer to our Returns Policy for full details.
How do I initiate a return?
Visit our Returns Portal at palacebuckingham.com to start the process. You’ll receive instructions on how to proceed.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The timing may vary depending on your payment method.
Product & Quality
Are your products officially licensed?
Yes, all our products are authentic and sourced in accordance with official standards.
How do I care for my item?
Care instructions vary by product. Please check the label or product description for specific guidelines.
Customer Support
How can I contact customer service?
For quick assistance, visit our Help Centre at palacebuckingham.com or use our Live Chat feature during business hours.
Do you offer corporate or bulk orders?
Yes, we accommodate special requests. Please contact us for more details.